Legal
Terms of Service
Last updated: 1 January 2026
Definitions
- "We", "us", "our"
- SilverRainGrove, of 〒165-0027 東京都中野区野方4-24-4, the provider of the Services.
- "You", "your", "the client"
- The person or entity who books, pays for or receives the Services, or who uses this website.
- "Services"
- Garden audits, design, supply and installation of irrigation and rainwater harvesting systems, fruit tree care, maintenance visits and related advice.
- "Data", "content"
- Information, photographs and materials exchanged between you and us in connection with the Services.
Basis on which we contract
These terms govern our provision of the Services and your use of this website. A contract for work is formed when you accept a written quote from us, or when work begins with your agreement. By using this website or engaging us, you accept these terms. Where a signed estimate conflicts with these terms, the signed estimate prevails for that engagement.
Quotes and scope
Quotes are based on the audit and information available at the time and remain valid for thirty days unless stated otherwise. If site conditions differ materially from those assessed — for example a roof catchment, drainage route or access that could not be seen during the audit — we will agree any change in scope and price with you before continuing.
Your responsibilities
You agree to provide safe access to the garden and to any roof, tap or drainage point needed for the work; to obtain any permission required from a landlord, building owner or neighbour; and to give accurate information about the site. You are responsible for ensuring that the installation of a tank or system is permitted at your property.
Fees and payment
Fees are as set out in the accepted quote. For installations we may request a deposit before ordering materials, with the balance due on completion. Maintenance plans are billed as described in the plan. Invoices are payable within fourteen days unless agreed otherwise. Late payment may incur interest at the statutory rate.
Scheduling and seasonal visits
We schedule installation and seasonal maintenance visits by agreement. Weather, which strongly affects irrigation and tree work, may require us to reschedule; we will give reasonable notice where we can. Maintenance visits included in a plan lapse if not used within the plan period, unless we agree otherwise.
Cancellation and changes
You may cancel a booked visit with at least two business days' notice at no charge. Later cancellations may incur a fee covering materials already ordered or time reserved. We may cancel or reschedule where safety, weather or supply makes work impractical, and in that case any deposit for work not carried out is refunded.
Workmanship and warranty
We carry out the Services with reasonable skill and care. Installation workmanship is warranted for twelve months from completion. Manufactured parts carry their own manufacturer warranties, which we will pass on. The warranty does not cover damage from misuse, frost, tampering, lack of agreed maintenance, or changes made by others.
Plants and natural outcomes
Fruit trees and plants are living things affected by weather, pests, soil and factors beyond our control. While we apply good horticultural practice, we cannot guarantee a particular yield, growth or survival of any plant, and such outcomes are not a defect in the Services.
Limitation of liability
Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by our negligence. Subject to that, our total liability arising from an engagement is limited to the fees paid for that engagement, and we are not liable for indirect or consequential loss.
Intellectual property
Designs, drawings and documents we prepare remain our intellectual property until paid for in full, after which you may use them for the maintenance of your own garden. The content of this website belongs to us and may not be reproduced without permission.
Website use
You may use this website for lawful, personal purposes. You must not attempt to disrupt it, misuse the enquiry form, or copy its content for commercial use. We provide the website as is and may change or withdraw features at any time.
Suspension and termination
We may suspend or end the Services if fees remain unpaid, if safe access cannot be provided, or if either party commits a serious breach not remedied within a reasonable time. On termination you remain liable for work already carried out and materials already ordered.
Changes to these terms
We may revise these terms from time to time. The version in force when your contract is formed applies to that engagement. The date above shows when these terms were last updated.
Governing law and jurisdiction
These terms are governed by the laws of Japan, and the courts of Tokyo shall have exclusive jurisdiction over any dispute arising from them, without prejudice to any mandatory consumer rights available to you.
How to contact us
Questions about these terms can be sent to SilverRainGrove, 〒165-0027 東京都中野区野方4-24-4, by phone on 03-3228-1170, or by email to hello@silverraingrove.jp.