Legal
Privacy Policy
Last updated: 1 January 2026
Definitions
- "We", "us", "our"
- SilverRainGrove, the garden irrigation and fruit tree care business located at 〒165-0027 東京都中野区野方4-24-4, acting as the controller of the personal data described here.
- "You", "your"
- Any individual whose personal data we process — a visitor to this website, an enquirer, a customer or a representative of a customer.
- "Services"
- The audits, design, installation, maintenance and advice we provide for irrigation systems, rainwater harvesting and fruit tree care, together with this website.
- "Data", "personal data"
- Any information relating to an identified or identifiable individual that we process in connection with the Services.
Lawful bases for processing
We process personal data only where we have a lawful basis to do so. We rely on the performance of a contract when we carry out an audit, installation or maintenance you have requested; on your consent where you have opted in, for example to analytics cookies or marketing messages; on our legitimate interests in running and improving a sound business, provided those interests are not overridden by your rights; and on legal obligation where a law requires us to retain or disclose information.
Categories of data we collect
We collect identity and contact details such as your name, telephone number, email address and service address; site information about your garden, roof catchment, soil and planting, including photographs you share with us; transaction records covering quotes, invoices and payments; correspondence you send us; and technical data from this website, including your device type, approximate location derived from your IP address, and pages viewed. We do not seek special-category data and ask that you do not send it to us.
How we collect it
Most data comes directly from you — when you call us, submit the enquiry form, book an audit or let our team visit your garden. Some technical data is collected automatically through cookies and similar technologies, as described in our Cookies policy. Occasionally we receive data from third parties, such as a landlord or property manager who arranges work on your behalf.
How we use your data
We use personal data to respond to enquiries and quote for work; to plan, install and maintain irrigation and rainwater systems; to care for and advise on fruit trees; to schedule seasonal visits; to process payments and keep accounting records; to answer questions and resolve complaints; to improve our website and Services; and, where you have agreed, to send you occasional seasonal reminders and offers.
Sharing and disclosure
We share data only as needed to run the Services: with suppliers of tanks, controllers and fittings when a part must be ordered to your address; with payment processors and our accountants; with IT and website hosting providers acting under contract; and with professional advisers. We may disclose data where required by law or to protect our rights. We do not sell personal data.
International transfers
We keep data within Japan wherever possible. Where a service provider processes data outside Japan, we take steps to ensure it receives a level of protection consistent with this policy and with applicable law, through contractual safeguards and by selecting reputable providers.
Retention
We keep personal data only for as long as necessary. Enquiry records that do not lead to work are deleted within twelve months. Customer and installation records are kept for the life of the system and for the period needed to meet tax and legal obligations, typically seven years after the final transaction, after which they are securely deleted or anonymised.
Security
We apply appropriate technical and organisational measures to protect personal data against loss, misuse and unauthorised access. These include access controls, encrypted connections for the website, limiting access to staff who need it, and secure disposal of records. No system is perfectly secure, but we review our measures regularly.
Your rights
Subject to applicable law, you may request access to the personal data we hold about you; ask us to correct inaccurate data; request deletion; object to or restrict certain processing; withdraw consent at any time where processing is based on consent; and request a copy of certain data in a portable form. To exercise any of these rights, contact us using the details below.
Cookies and tracking
This website uses essential cookies and, with your consent, analytics cookies. You can manage your choices at any time through the cookie settings control in the footer. Full detail is set out in our separate Cookies policy.
Children
Our Services are intended for adults arranging work on a property. We do not knowingly collect personal data from children. If you believe a child has provided us with data, please contact us and we will delete it.
Changes to this policy
We may update this policy from time to time to reflect changes in our Services or the law. The date at the top shows when it was last revised. Material changes will be highlighted on this page.
Governing law and jurisdiction
This policy and any dispute arising from it are governed by the laws of Japan. The courts of Tokyo shall have exclusive jurisdiction, without prejudice to any mandatory consumer protections available to you.
How to contact us
For any question about this policy or to exercise your rights, write to SilverRainGrove, 〒165-0027 東京都中野区野方4-24-4, call 03-3228-1170, or email hello@silverraingrove.jp.